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Faculty

Faculty Profile
Dr. Jitendra Sharma
Dr. Jitendra Sharma

Professor, Operations Management, Chairperson - Placements, Training & Development(Students)

Dr Jitendra Sharma is a distinguished academician and industry professional with over 33 years of experience, seamlessly blending industry expertise, academic rigour, and a passion for developing cutting-edge educational content. His career spans over five years in industry roles and over 28 years in academia, making him a valuable resource in classroom and research domains.
Excellence in Case Writing and Global Recognition: Dr. Sharma’s prowess in case writing has been nationally and internationally acknowledged. He was awarded the Best-Case Writer Award by AIMA twice, ranking first in 2023 and third in 2024. His cases have consistently ranked on the global bestseller list at Ivey Publishing, achieving the 7th and 20th positions in 2022 and 2023, respectively. His case studies are available in multiple languages (Chinese, Spanish, French) and published by premier outlets like Ivey, Harvard, and The Case Centre. These achievements underscore his skill in crafting compelling, insightful, globally resonating cases.
Professional Accreditations and Achievements: A Master Black Belt in Lean Six Sigma certified by KPMG, Dr. Sharma is an expert in process improvement, a skill he has imparted through executive training and consulting. Additionally, he is a certified Lead Auditor (ISO 9000), bringing high-quality assurance standards to his work. His teaching and mentoring quality consistently earn high student ratings, with feedback scores invariably above 95%, affirming his place as a top educator.
Global Exposure and Research Contributions: Dr. Sharma’s commitment to advancing knowledge is demonstrated by his participation in Harvard Business School’s Glo-Coll program in Boston (2019–2020) and numerous research presentations across over a dozen countries. He has published extensively, with 30 international journal articles, 35 cases and teaching notes, and 15 national journal articles to his credit. He is an invited reviewer for the European Journal of Operations Research (EJOR). He regularly contributes to the academic community by guiding PhD scholars under institutions like RSTMNU, AIMA, and NLU Jodhpur.
Academic Leadership and Administrative Roles: Dr. Sharma has held several key administrative positions at IMT, including Dean (Academics), Associate Dean (Research), Program Chair, and Chairperson of the Learning Resource Centre. His role in organizing conferences, such as ICOMS 2010 and INVENT 2007, highlights his dedication to creating platforms for knowledge exchange and academic growth.
Diverse Teaching Portfolio and Executive Education Excellence: A thought leader in pedagogy, Dr. Sharma’s courses are known for their industry relevance. They are often developed with input from business leaders and senior academicians. He has taught many subjects, including Lean, Quality Management, and Process Management, at institutes like IIM Raipur, TAPMI, NIT Raipur and IMT Dubai. His executive education sessions have garnered significant acclaim, with consistent, positive feedback from top organizations like Asian Paints, Solar Industries, and NADT. Known for his comprehensive approach, he delivers impactful learning experiences beyond traditional textbooks. His client’s feedback is also consistent with his student’s feedback.
Industry Foundation and Early Career: Dr. Sharma began his career as a Graduate Trainee Engineer. Subsequently, they worked as a Technical Officer and Plant Engineer, where he honed skills in production planning and maintenance. This practical experience laid a strong foundation for his academic journey, allowing him to bridge theory with real-world application seamlessly.
Dr. Jitendra Sharma exemplifies a unique blend of industry, academia, and leadership expertise. His substantial contributions to research, case writing, teaching, and consulting make him a highly respected figure in Operations Management, Lean Operations and Quality Management. His career is a testament to his unwavering commitment to excellence, both in the classroom and the broader academic and industry landscapes.

Educational Qualifications

•  Ph. D. (Mech. Engg.), in 2007 from NIT, Raipur.
•  M. Tech. (Mech. Engg.), in 2002 from Nagpur University.
•  M.B.A. (Operations), in 2000 from IGNOU, New Delhi.
•  B. E. (Prod. Engg.), in 1990 from Nagpur University.

Work Experience
  • Professor – Operations Management & Quantitative Techniques, from Oct 2016
  • Associate Professor – Operations Management & Quantitative Techniques, from Oct 2008
  • Joined as Assistant Professor in Oct 2007
  • Senior Lecturer – Production & Mech. Engg., Manoharbhai Patel Institute of Engineering & Technology, Gondia (12 years).
  • Visiting Faculty (for MBA) – Dept. of Management, N. M. D. College, Gondia.
  • Technical Officer – Shetkari Solvent Limited, Hinganghat (1 year).
  • Plant Engineer – Maheshwari Solvent Limited, Khamari (3 years)
  • Graduate Trainee Engineer – Noble Explochem Limited, Wardha (1 year)
Research Interest

Courses Taught
Core: Operations Management I & II

Electives : Quality Management System, Lean Six Sigma

Teaching Interests
Process Management; Quality Engineering; Six Sigma; QFD; Strategy in Operations

Research Interests
Quality Function Deployment; Product Development and Operations related areas.

Research and Publications

JOURNAL/ PAPER:

  • Dr. Jitendra Sharma (2023),”An integrated QFD and fuzzy TOPSIS approach for supplier evaluation and selection’ ,Jan-23, The TQM Journal
  • Dr. Jitendra Sharma (2022), “Factors Determining Covid-19 Vaccine Acceptance: An empirical Investigateion form India”, Jul-22, Advances and Applications in Statistics
  • Ranking Customers Requirements in QFD by Factoring-in their Interrelationship Values, The Quality Management Journal, ASQ, Vol. 14 (3) 2007, pp 53-60.
  • Linking Company with Customers & Competitors: A Comprehensive QFD Model & its Post Matrix Analysis, International Journal of Simulation & Modelling, ACTA PRESS, Canada, Vol. 29(2), 2009.
  • From Customer Requirements to Customer Satisfaction: QFD in Service Sector, International Journal of Productivity and Quality Management – Sp. Issue on TQM, Vol. 5 (4), 2010, pp 428-439
  • CASE: A-CAT Corp. – Bang for the Bucks – Ivey Case Publishing House – University of Western Ontario, Canada (9B09D006 & 8B09D06- Version Date – 13 Jul. 2009)
  • A Note on Quality Function Deployment – Ivey Case Publishing House – University of Western Ontario, Canada (9B09D010 – Version Date – 08 Dec. 2009)
  • CASE: Decision Making at A-CAT Corp. – Ivey Case Publishing House – University of Western Ontario, Canada (9B11D011 & 8B11D011 – Version Date – 19 Sep. 2011)
  • Linking Voice of Customer to Product Development through Quality Function Deployment-International Journal of Advance Operations Management, Vol. 3 (1), 2011, pp 19-39

International Journal

  • Bag, S., Rahman, M. S., Sharma, J., Chiarini, A., Srivastava, S. K., & Gupta, S. (2024). Building digital technology and innovative lean management capabilities for enhancing operational performance: an empirical study. Production Planning & Control, 1–20.
  • Sharma J. & Mitra S.K. (2023) “Developing a used car pricing model applying Multivariate Adaptive Regression Splines approach”, Vol. 236, Feb 2024, 121277.
  • Sharma, J. and Tripathy, B.B. (2023), “An integrated QFD and fuzzy TOPSIS approach for supplier evaluation and selection”, The TQM Journal, Vol. ahead-of-print No. ahead-of-print.
  • Factors determining COVID-19 vaccine acceptance: an empirical investigation from India, Advances and Applications in Statistics, 79 (2022), 25-54.
  • Asymmetric relationship between tourist arrivals and employment, Tourism Economics 27 (5), 952-970
  • QFD: exploiting interrelationships for progressive prioritization, The TQM Journal, Vol. 33 No. 3, pp. 681-705
  • Economics of Decision Making: Exploring AHP. Theoretical Economics Letters, 8, 3141-3156.
  • Incorporating the ‘valued opinion of the internal and external customer (voice)’ for product quality improvement. Indian Journal of Economics & Business. 17(2), 393-400.
  • Product Development Process: A Comprehensive Literature Study. Int. J. of Economic Research. 16(1), 17-35.
  • From Concept to Creation – QFD in Health Sector – Academy of Taiwan Business Mgt Review, August 2015
  • Improving Quality of Software Product Development Process during Requirement Phase through Quality Function Deployment (QFD), August 2016, Journal of Taiwan Institute of Business Academy
  • Quality Function Deployment in Higher Education: A literature review, International Journal of Service Science, Management, Engg. and Technology, IGI Global, Vol. 5, No. 1, Jan-Mar 2014.
  • Service quality and stakeholders of management education: A review, International Journal of Innovative Research and Development, Vol 3, Issue 12, November 2014
  • A novel fuzzy integrated technical requirements prioritization software system for QFD, International Journal of Computers and Applications, Int. Journal of Computer Application – IJCA, Acta Press, Vol. 34, No. 4, 2012.
  • A Cross-Disciplinary Approach to Product Development and Design through QFD, Target Costing and Value Engineering, International Journal of Productivity & Quality Management – IJPQM, Vol. 9 (3), 2012, pp 309-331.
  • Development of an Efficient Fuzzy Integrated Approach to Quality Function Deployment Software – A Conceptual Analysis, International Journal of Computer Science and Engg., IJCSE, Vol. 1(1), 2012.
  • Concurrent Engineering: an integrated design approach through a TQM Tool – QFD, International Journal of Quality and Innovation, Inderscience – Switzerland, Vol. 1, No. 4, pp.360–374.Vol. 1 (4), 2011, pp 360-374.
  • Linking Voice of Customer to Product Development through Quality Function Deployment -International Journal of Advance Operations Management, Vol. 3 (1), 2011, pp 19-39.
  • Analyzing Programming Tools for the Development of Quality Function Deployment (QFD) Software, International Journal of Information and Decision Sciences, Vol. 2 (2), 2010, pp 132-146
  • From Customer Requirements to Customer Satisfaction: QFD in Service Sector, International Journal of Productivity and Quality Management – Sp. Issue on TQM, Vol. 5 (4), 2010, pp 428-439
  • Linking Company with Customers & Competitors: A Comprehensive QFD Model & its Post Matrix Analysis, International Journal of Simulation & Modelling, ACTA PRESS, Canada, Vol. 29(2), 2009.
  • QFD: A New Paradigm for Involving Customers in Product Development Process, International Journal of Quality and Innovation, Inderscience – Switzerland, Vol. 1 (1), 2009, pp 16-36
  • Ranking Engineering Characteristics in Quality Function Deployment by Factoring-in the Roof Values, International Journal of Productivity & Quality Management, Vol. 3 (2), 2008. pp 223-240.
  • Voice of Customer through a Logical System (VOCALS): A New Paradigm in Product Quality Improvement, Int. Journal of e-Business Management, Australia, Vol. 2 (2), 2008. pp 34-45.
  • Quality Function Deployment: Integrating Comprehensive Matrix and SWOT Analysis for Effective Decision Making. Journal Industrial Engineering International, Iran. Vol. 4 (6), Jan.2008.
  • Quality Function Deployment – A Comprehensive Literature Review, International Journal of Decision Analysis Techniques and Strategies, Switzerland Vol. 1(1), 2008.pp 78-103
  • TQM in Higher Education – Understanding Customers’ Needs, Int Journal of Innovative Research and Development, Feb-16.
  • Ranking Customers Requirements in QFD by Factoring-in their Interrelationship Values, The Quality Management Journal, ASQ, Vol. 14 (3) 2007, pp 53-60.
  • Product Development through Quality Function Deployment, ‘Manufacturing Engineer: IEE’, United Kingdom, Vol. 85 (3), Jun-Jul 2006, pp 38-41
  • Single Use Plastic Ban and Marketing Scenario: Policy and Implementation, Academy of Marketing Studies Journal, 26 (S2), 2022

International Cases and TNs

  • Toffee Inc.: Demand Planning for Chocolate Bars – Ivey Case Publishing House – Canada (9B15D003 & 8B15D003 – Version Date – 05 May 2015) – International Best Seller – Seventh Rank in 2022
  • A-CAT Corp.: Forecasting – Ivey Case Publishing House – University of Western Ontario, Canada (9B13D016 & 8B13D013 – Version Date – 06 Sep 2013) – International Best Seller – Twentieth Rank in 2023
  • Sparkle-Clean’s Sweeping Success: Overcoming Quality Challenges in Institutional Housekeeping (W37611 & W37612)
  • A-CAT Corp.: Gupta Furniture – Ivey Case – University of Western Ontario, Canada (W30149 & W30150)
  • Convocation Ceremony at TIMES: A Process Analysis – Ivey Case– Canada (W33706 & W33707)
  • Convocation at NIM’s Central India Campus (A) – Ivey & ISB Case Publishing House, Canada (9B13D003 & 8B13D003 – Version Date – 22 Feb 2013)
  • Convocation at NIM’s Central India Campus (B) – Ivey & ISB Case Publishing House, Canada (9B13D004 & 8B13D003 – Version Date – 22 Feb 2013)
  • Constructing House of Quality: The A-CAT Corp Way – The Case Centre (613-029-1 & 613-029-8 – 29 Jun 2013)
  • Location Planning at A.B. Corp. – Ivey Case Publishing House – University of Western Ontario, Canada (9B12D008 & 8B12D008 – Version Date – 12 Apr 2012)
  • Material Requirement Planning at A-CAT Corp. – Ivey Case Publishing House – University of Western Ontario, Canada (9B12D003 & 8B12D003 – Version Date – 05 Apr 2012)
  • Decision Making at A-CAT Corp. – Ivey Case Publishing House – University of Western Ontario, Canada (9B11D011 & 8B11D011 – Version Date – 19 Sep 2011)
  • A Note on Quality Function Deployment – Ivey Case Publishing House – University of Western Ontario, Canada (9B09D010 – Version Date – 08 Dec 2009)
  • A-CAT Corp. – Bang for the Bucks – Ivey Case Publishing House – University of Western Ontario, Canada (9B09D006 & 8B09D06 – Version Date – 13 Jul. 2009)
  • Productivity Issues at A.B. Corp. – The Case Centre – ECCH – (6150521 & 6150528)
  • A-CAT’s Health: Operational Parameters PART A– Emerging Market Case Studies (VOL. 6 NO. 1 2016, pp. 1-19, © Emerald Group Publishing Limited, ISSN 2045-0621)
  • A-CAT’s Health: Operational Parameters PART B – Emerging Market Case Studies (VOL. 6 NO. 1 2016, pp. 1-19, © Emerald Group Publishing Limited, ISSN 2045-0621)
  • ABC Shipyard: The Facility Layout, – Ivey Case Publishing House
  • Inventory Planning at A.B. Corp.: Applying ABC Classification – The Case Centre – ECCH – Through ET Cases – (615-035-1 & 615-035-8 – Version Date – August 2015)
  • Six Sigma at A.B. Corp. – The Case Centre – ECCH – (614-056-1 & 614-056-8 –Jan 2015)
  • Aligning B-School Operations to Recruiters’ needs: A Q-Sort embedded QFD approach – The Case Centre – ECCH – (614-023-1 & 614-023-8 – Version Date – July 2014)
  • ABC Locomotive Works: Procurement Process – The Case Centre (613-040-1 & 613-040-8 –July 2013)
  • Site Selection at Toffee Inc. – Warehouse, The Case Centre (61800121 & 61800128)
  • Site Selection at Toffee Inc. – Breakeven Analysis, The Case Centre (61800121B & 61800128)
  • Site Selection at Toffee Inc. – Central Distribution, The Case Centre (61800121C & 61800128)
  • Cost of Quality at A.B. Corp., The Case Centre – ECCH – (617-0048-1 & 617-0048-8)
  • Inventory Planning at AB Corp., The Case Centre – ECCH – 616-0002-1 & 616-0002-8)
  • Service Design of Prarambh: An Educational Service for Children, The Case Centre – (615048-1 & 615048-8)
  • Lean through Kanban at A.B. Corp., The Case Centre (618-0052-1 & 618-0052-8)
  • Original Equipment Effectiveness (OEE) at easy flight services, The Case Centre – (618-0042-1 & 618-0042-8)
  • Inventory Management at A B Corp. (Part A, B & C), The Case Centre – (618-0012-1A, 1B, 1C & 618-0012-8)
  • Workforce Scheduling at Easy Flight Services, The Case Centre – ECCH – (622-0038-1 & 622-0038-8)
  • Service Layout at Provincial Automobile – Part A and B, The Case Centre – ECCH – (622-0034-1A & 1B & 622-0034-8A & 8B)
  • Enhancing Accuracy of FarmPro’s Supply Chain Success – Part A and B, The Case Centre – ECCH – (623-0037-1A & 1B & 623-0037-8A & 8B)

National Journals

  • QFD and Data Mining: Analysis and Incorporation, National Journal of System and Information Technology, Vol. 4, No. 2, April 2011, pp. 162-174
  • Development of Customized User-Interface Tools for QFD, The IUPJ on System M, Vol. 8, No. 2, 2010, pp 24-32
  • A Futuristic Software Framework to Generate Actual Customer Needs for Quality Function Deployment, National Journal of Software and Info Technology, Vol. 2 (2), 2009, pp 127-138
  • Development of fuzzy integrated QFD Software – A Conceptual Analysis, i-manager’s Journal on Software Engineering, Vol. 3 , No. 3, Jan – March 2009, pp 16-24
  • Effectiveness of Cluster-based approach to Energy Management in Small Scale Industry, i-manager’s Journal of Management, Kerala, Vol. 3 (1), Jun – Aug 2008, pp 19-25
  • SWOT for Comprehensive Matrix Analysis in Quality Function Deployment for Effective Decision Making. ‘Udyog Pragati’- NITIE Journal. Vol. 32 (1), Jan – Mar 2008, pp 13-23.
  • Involving Customers in the Product Development Process through Quality Function Deployment Framework. i–Manager’s Journal of Management, Vol. 2 (1), Jun – Aug 2007, pp 70-80.
  • Prioritizing Customers’ Requirements in QFD by Integrating their Interrelationship with the Raw Weights. Journal of Institution of Engineers, India. Vol. 88, Sept. 2007. pp 7-11
  • Incorporating the ‘Voice of Customer through a Logical System’ for Product Quality Improvement. C S V T U Journal, Chhattisgarh Swami Vivekanand Technical University, Bhilai. 2008, pp 74-81.
  • Integrating Quality Function Deployment (QFD) with Software Development Engineering for Higher Customer Satisfaction, ‘Indian Journal of Information Science and Technology’, Chennai, Vol. I, Issue 2, May 2006, pp 35-43.
  • Functional Analysis of Fetus Heart Sound and Uterous Contraction Monitoring Machine using Quality Function Deployment, i-Manager Journal of Engg and Technology, Kerala. Nov. 2006 – Dec. 2006, Vol. II (2), pp 70-80.
  • Customer Driven Product Development through QFD, ‘Asia-Pacific Business Review’, A Journal of Asia-Pacific Institute of Management, New Delhi, Vol. II (1), Jan-Jun 2006, pp 45-51.